Complaint Handling for Laboratory Testing Services

• Any client may file a complaint regarding the lab testing services provided by QIMA
• Complaints can be sent to your sales representative and program manager or directly to LabTestingQA@qima.com 
• All customer complaints are to be acknowledged within 24 hours with an email confirmation receipt
• Investigation duration depends on the complaint nature, and may take a minimum of 3 working days
• The results of the investigation, resolution and corrective actions are communicated via telephone or email, and an official complaint report can be issued upon request