QIMA - Costco Compliance Program FAQs Audit

What is a Certificate of Conformity?

For information on the process of complying with US federal government safety regulations, including but not limited to Consumer Product Safety Improvement Act (CPSIA) and guidelines for what constitutes a valid Cerficate of Compliance (COC), General Cerficate of Compliance (GCC) or Children's Product Certificate (CPC), please visit the Consumer Product Safety Commission (CPSC) website.

What is required in a GCC?

Please see the elements required in a GCC here.

How do we add, update, or delete contacts in the QIMA system?

Send contact information including full name, Supplier BBA number, and email address to QIMA Support: support@qima.com

Once a questionnaire is completed and we have uploaded any requested document(s), are we done?

Once the questionnaire has been filled out for an item and any requested documents have been uploaded, the process is complete for that item. If any modifications are required an email will be sent to you by the Costco team.

Can we request an extension?

You have 14 calendar days to complete the questionnaire before escalation to Costco. The requested document(s) are required to be completed prior to importation into the US.

Requests for extensions beyond 14 days should only be made in extreme circumstances and need to be directed to the Costco QA team.

Do we need to create a QIMA account to send files?

No, an account does not need to be created. Simply follow the instructions in the email and click on the “Costco CoC Management” link or links to complete the process and submit any required documents.

We have an additional item number(s) that has not been requested, how do we submit the COC for these items?

The “Costco CoC Management” link gives you the option to add products proactively:

We have already submitted the required documents. Why do we need to submit them again?

If a questionnaire is being requested, this means Costco does not have compliance on record for the requested item number. Please kindly complete the questionnaire and upload any requested document(s) as required through the “Costco CoC Management” link.

Do we need to complete the questionnaire and upload the same document multiple times if it represents more than one item number?

Please utilize the “Copy response from the previous item” field if you have multiple items that apply to one completed questionnaire:

Do we need to submit documentation for discontinued or sold out goods?

Yes. Compliance is required for items that have been sold at Costco at any time.

Does Costco require compliance for international items?

No. The system is only being utilized for US items at this time.

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